Getting there faster: “What browser / operating system are you using?”

Before any troubleshooting takes place, you may need to determine a user’s operating system, browser and browser version. If the user does not know these details with certainty, you can easily discover the information using the website

Instructions for the User:

  1. Open your browser.,
  2. Navigate to
  3. The website will list details about the patron’s PC. You are interested in the OS Type, Browser and Browser Version rows.


Sharing The Results:
Users can email you a link to their entire report by using the ‘Share Your Browser Info’ summary. The report’s unique URL is available on the top of the page: